Sparxo Platform Fee
No Contracts. No Setup Fees. No Cancelation Fees.
Simple and transparent – the way it should always be!
$1.00
For tickets under $25.00
$3.99
For tickets between $25.00 to $50.00
$5.99
For tickets $50.00 and over
Notice of Fee Adjustment Effective September 11, 2024
At Sparxo, we are committed to providing the best service possible to event hosts and their attendees. In order to continue delivering the features and reliability you expect, we must adjust our fee structure. Starting September 11, 2024, at 1:00 AM PST, our new fee rates will take effect.
We understand that any fee increase can be concerning, and we want to assure you that our decision was made thoughtfully and with your best interests in mind. Here’s what you need to know:
1. Legacy Merchants:
Our new fee structure will only apply to new merchants. If you are a legacy merchant, your current fee structure will remain unchanged.
2. Custom Fee Rates for Low-Ticket-Price Events:
If the majority of your ticket prices are below $20, we encourage you to reach out to us for a custom Sparxo fee rate. Please contact us at contact@sparxo.com to discuss tailored solutions.
3. Nonprofit Organizations:
We understand the unique challenges nonprofits face. If you have concerns about fees, please don’t hesitate to contact us at contact@sparxo.com. We are happy to work with you to find a solution that aligns with your budget and mission.
4. Enterprise Merchants & Event Hosts:
For larger or more complex events, we offer custom fee structures that can better fit your needs. If you’re an enterprise merchant or event host, please reach out to us at contact@sparxo.com to explore options.
5. Industry Standards:
Many of our competitors impose a range of fees that can be complex and harder to predict, including:
- A fee per transaction charged to ticket purchasers
- A subscription fee charged to you, the event host
- Additional transaction fees charged to you, the event host
In contrast, we strive for transparency and simplicity in our pricing to avoid unexpected costs.
6. Why Are We Increasing Fees?
By adjusting our fees, we will be able to stabilize our platform, ensure system reliability, and continue to offer enhanced features to better serve you and your attendees. Your success is our priority, and these changes will enable us to grow alongside your business, ensuring we provide a seamless experience for everyone involved.
We appreciate your understanding and continued trust in Sparxo. Should you have any questions or require further clarification, please do not hesitate to contact us. We are here to help.
Thank you for your continued partnership!
Sincerely,
The Sparxo Team
The maximum Sparxo convenience fee is $5.99 + (credit card processor fee) 2.9% + $0.30 per ticket. This fee includes the Sparxo application fee and the credit card transaction fee. The whole fee can be passed onto the customer or internalized or split.
Free events are always free with Sparxo!
Always receive payments before your event! INSTANT PAYOUTS available through qualified and approved Stripe accounts.
*Please note that our development team worked hard so that all funds are distributed right away to the correct recipient. At the time of processing, the Stripe fee goes directly to Stripe, the ticket fee directly to the organizer, and Sparxo fee directly to Sparxo.
*An extra $0.30 is added to each additional ticket purchased in a bundle. For example, if the Sparxo fee is $1.99. The first ticket will be charged a $1.99 application fee. If there are two tickets purchased at the same time, the fee will be $1.99 for the first ticket and $2.29 for the second ticket.
Our payment processor has announced that any refunds issued to your customers or ticketbuyers will not include the Stripe payment processing fee. This means that when you issue a refund or a customer disputes a charge through a chargeback, the Stripe fee is refunded to your customer and paid for by you.
To help clarify this, here is an example: (Note: the fee structure in the example may not be reflective of the actual fee stucture of Sparxo or Stripe.
John Smith buys a ticket for $40.
John Smith pays a $3.99 Sparxo fee and a $1.58 Stripe fee.
John Smith pays a total of $45.57.
You decide to refund John Smith.
John Smith receives $45.57 back.
You return the $40 ticket price back to John Smith.
Sparxo returns the $3.99 Sparxo fee back to John Smith.
You pay for the $1.58 Stripe fee that is paid back to John Smith.